West Sussex-based Focus Group announced the acquisition of Matrix247, a specialist in managed IT and communications services based in Rossendale, Lancashire.

“Matrix247 has established a stellar reputation, particularly within the legal services and education sectors,” said Focus.

“Its omni-channel contact centre solutions align perfectly with Focus Group’s expertise, strengthened further by its recent investment in Make.Contact, which specialises in Puzzel technologies.

“This news marks a further step in Focus Group’s progressive drive towards offering customer-centric solutions to businesses across the UK, whilst delivering an unparalleled level of service, support and value to customers from an integrated network of regional hubs.”

Matrix247 CEO Stephen Pritchard said: “Joining forces with Focus Group is an exciting step forward for Matrix247.

“It’s clear we share a like-minded vision, and this partnership enables us to leverage the combined strengths of Matrix 247’s and Focus Group’s proficiency in comms, IT and cyber security.

“Their scale, expertise, and investment will enable us to build upon the fantastic work our team has already achieved, further enhancing our solutions for our customers while maintaining the exceptional service we are known for.”

Focus Group CEO Neil Hall said: “We’re thrilled to welcome the Matrix247 team on board. The team’s technical and service capabilities have resulted in an excellent rate of growth for the business, and they have an enviable ability to attract and convert new customers, while confidently delivering and supporting new implementations.

“We’re eager to continue building upon this success and the partnership will further enhance our CCaaS and Managed IT offering for the wider group.”